Customer Relationship Management

Worldwide, organizations are making tremendous efforts to bring about a cultural change and move from a Product-centric Organization to a Customer-centric Organization, by initiating a Customer Relations Management Process, which is often their only solution to maintain the competitive edge. iLabs facilitates quick and effective transition.

CRM is defined in numerous ways. At iLabs CRM Practice, we subscribe to the definition that, "CRM is a business strategy to optimize revenue, profitability, and customer satisfaction".

We recognize that as a business strategy, successful implementation of the CRM initiative requires a holistic approach; Starting with Visioning, Strategy Alignment, Business Process Re-engineering, and Change Management to Execution with the required Technology Know-how -- Our CRM Practice provides the necessary expertise that makes the difference.

Implementation Partners play a critical role in making the CRM initiatives successful. iLabs has all the following ingredients to make the difference. Trained and experienced consultants.

Our CRM consultants are handpicked with the right blend of functional experience and process orientation. Their technical skills are honed by intensive training and live project implementations. They understand the importance of Application Integration. They are well exposed to Integration Technologies. iLabs has developed and refined a proprietary Implementation Methodology and QA Procedure for the CRM Initiatives over a period of time.

iLabs offers a variety of CRM solutions to suit the various requirements of clients. iLabs provides an End-to-End CRM solution; starting with assessment to Routine Maintenance that maps to your industry competitive scenario, and offers you a key competitive advantage. It offers a solution at the following stages in your CRM implementation.

	Assessing client readiness
	Formulating objectives
	Project scope and RFP
	Evaluation of alternative solutions
	Hardware/ Software/ Middleware sizing & selection
	Implementation
	End user training
	Fine tuning and maintenance

Depending on your needs, you may select an appropriate iLabs CRM solution. Details of each of these solutions, including plans, activities, and deliverables would be made available to you on demand.